Shipping policy
Processing times
- Orders are typically processed within 1–2 business days.
- During peak periods (including promotions, Black Friday, and public holidays), processing may take up to 5 business days.
Shipping Locations & Estimated Delivery
- We ship from Al Reem Island, Abu Dhabi, UAE.
- UAE delivery estimate: 3–5 business days.
- International delivery estimate: 7–14 business days.
- All delivery timelines are estimates only and not guaranteed. Delays caused by carriers, customs, weather, or events beyond our control are not our responsibility (to the extent
permitted by law).
Shipping fees
- UAE: Orders AED 349.99 or less (before taxes): AED 30 flat rate.
- UAE: Orders AED 350.00 or more (before taxes): Free shipping.
- International: Fees are calculated at checkout based on destination, service level, and weight using rates provided by the carrier.
- International duties, taxes, and import fees are the customer’s responsibility
Address Accuracy & Failed Delivery
- Customers are responsible for providing a complete and accurate shipping address and contact details.
- If a package is returned due to an incorrect/incomplete address, refusal, or failure to collect, reshipping fees may apply.
Returns, exchanges, cancellations
Full refunds and exchanges are offered for regular priced merchandise within 7 days after tracking indicates an order has been delivered. Refunds will be returned to the original payment method used to make the purchase.
Order Changes & Cancellations
- You may request to cancel or modify your order within 3 hours of receiving the order
confirmation email.
- Once an order has been shipped, cancellations or changes are no longer possible.
- Contact: +971 50 660 6637 or nadeen.almunaei@gmail.com
Returns, Exchanges & Refunds
- Regular-priced items may be eligible for return or exchange within 7 days from the date tracking confirms delivery, subject to the conditions below.
- Sale, promotional, and discounted items are final sale (except where required by law).
- Return shipping costs are the customer’s responsibility unless the item is defective or incorrect (as confirmed by us)
Return Conditions & Non-Returnable Items
- Items must be unused, unworn, unwashed, undamaged, and in original packaging with all original tags attached.
- For hygiene and safety reasons, opened fragrances/perfumes or items with broken seals are not returnable or exchangeable unless defective or incorrect.
- A valid proof of purchase is required.
Damaged, Incorrect, or Missing Items
- Report issues within 48 hours of delivery confirmation.
- Email clear photos of the item(s) and packaging to nadeen.almunaei@gmail.com.
- If verified, we will provide a solution (replacement, store credit, or refund) at our discretion and in accordance with applicable law.
Lost Shipments
- If a carrier confirms a shipment as lost after an investigation, we will offer a resolution
(replacement, store credit, or refund) at our discretion and in accordance with applicable law.
Statutory Rights
Nothing in this policy affects your statutory rights under applicable consumer protection laws