Customer Service

  • For all questions about our products, an order, a return or an exchange, or any other subject, please fill the form and don't forget to add your order number if you made a purchase.
  • Emails will be answered within one to two business days. If you haven’t received a reply from us, please check your junk or spam folder.
  • If you experience any accessibility issues or need assistance using our website, please contact us. We’re always looking to improve our website and make it more accessible ❤️

Contact form

FAQs

When will I receive my order?

Except for pre-orders, please allow one to two business days for our team to fulfill your order from time of purchase. Orders placed Friday afternoon through Sunday will be shipped on the following Monday. For average delivery times, see your selected delivery method and destination country.

How can I track my order?

Once your order has been processed by our team, you will receive an email confirmation with a tracking number, or a notification that your order is ready for pickup, depending on your selected delivery method.

What should I do if I receive a product different from what I ordered?

We prepare every order with care, but sometimes mistakes can slip through. If you have received an item different from what you ordered, write us at contact@nadeenalfahad.com so we can reserve the correct item for you. We will then supply a pre-paid shipping label to return the erroneous merchandise.

How do I return an item?

  • Once our team has approved your request (1-2 business days), you will receive the shipping label by email. Print the return label in the email attachment.
  • Place the perfumes, hair mist or body oil in their original box. Ship the box in a bag. A repacking fee of 5€ applies for significant damage to the perfume box or if the perfume box has been used as the shipping box. 
  • Affix the shipping label to the outside of the parcel.
  • Ship the item back to us by dropping off the parcel at your local Post service counter or post office.
  • Once the returned item has been received and inspected by our team, you will receive an email confirmation, and a refund will be issued via the original payment method or a new item will be shipped if you so desire.